Shipping policy
Order Confirmation
As soon as you place your order, you’ll receive an order confirmation email. This means your order has been successfully received in our system, and your payment has been pre-authorized.
Our Shipping Promise
At EmberLabs®, our goal is to provide you with the best possible shipping experience, no matter where you are in the world. We're committed to ensuring fast, reliable delivery and the highest level of customer care from the moment you order to the moment it arrives.
Once your order is processed and shipped, you’ll receive a follow-up email with your tracking number and a link to monitor the delivery status in real-time.
Shipping Charges
We offer FAST worldwide shipping on all orders — no hidden fees, ever.
SHIPPING TIMES
Shipping time varies by location. These are our estimates:
|
Location |
*Estimated Shipping Time |
|
 Europe |
5-9 Business days |
|
Canada, United States |
5-8 Business days |
|
Australia, New Zealand |
5-8 Business days |
|
Central & South America |
8-12 Business days |
|
Asia |
8-12 Business days |
|
Africa |
8-12 Business days |
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*This doesn’t include our 1-2 day processing time.
*All shipping times exclude clearance/customs delays
What happens after I place an order?
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 2-4 Business days (not including holidays).
Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email Support@emberlabs.shop with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
Which carriers do you ship with?
We use a variety of reputable carriers, including but not limited to USPS. For orders of high value, carriers will ask for a signature upon delivery.
How do I check the status of my order?
Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email Support@emberlabs.shop and we will assist you from there.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order Processing:
1 - 2 business days
Once your order is placed, processing begins. This takes approximately 1 - 2 business days -- not including weekends. You will receive an email once your order is shipped.
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Europe & USA by FEDEX, USPS, DHL, DPD.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
LOST/MISSING PACKAGES
EmberLabs are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
Delay Notice: Some packages may experience a 1-2 week shipping delay, due to high demand and worldwide supply chain disruptions